RETURNS POLICY

At Nudge Boutique, we really hope that you enjoy and love our natural and organic skin care products as much as we do!  If for any reason you want to cancel your order or return an item, please read through our Returns Policy:

What Is Your Returns Policy?

 

You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product (s). You can also cancel your order at any time prior to the order being processed. Please be aware that orders may be processed on the same day that they are received.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day you receive the product. Please be aware that orders may be processed on the same day that they are received.

 

If you wish to cancel your oder, please  email hello@nudgeboutique.co.uk with your name, address and order reference number.

 

Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

How Do I return my items ?

Please email hello@nudgeboutique.co.uk with your name, address and order reference number.

What if the item is faulty or sent in error?

If the product or the container is faulty, or if we've made a mistake with your order and sent you the wrong item, we will also refund the cost of the original delivery and we will also pay the postage costs you have incurred to send back the item. Please email hello@nudgeboutique.co.uk with your name, address and order reference number, so that a refund and return can be arranged.

I open and tried the product and now I want to return it?

Opened products and used products are not eligible for returns and refunds.

I am not satisfied with my product?

Should you wish to return on the basis of general dissatisfaction, please get in touch and let us know here

How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. Please provide details of the fault and where possible attach pictures to your message and send to hello@nudgeboutique.co.uk

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

  • If the item is damaged or faulty

  • If we sent you the wrong item

  • Where you are returning a substitute item which you do not want to keep

 

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

Please ensure all returned items are packaged securely and for your own peace of mind, we recommend you send returned items by either recorded delivery or guaranteed delivery to ensure you are covered for compensation should it get lost in the post; unfortunately we cannot accept responsibility for returned goods that are lost in transit.

We may, at our discretion, arrange to either refund or pay for the costs of postage where items are being returned to us unopened, in pristine condition and in their original packaging with any retail seals unbroken.

Refund time

We will refund you for the cost of your within 10 days of receiving your returned goods. We can only make a refund against the original credit or debit card that you paid with. Your statutory rights remain unaffected.

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to know. Our aim is to resolve the matter for you please contact us here

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